Privacy Policy

We collect personal and non-personal data in the following contexts.

Contact inquiries
When you submit an inquiry through our website contact form, we collect:

• – First and last name
• – Work email address
• – Company name
• – Service area of interest
• – Any additional information you choose to share about your situation or project

Service agreements
When you engage us for consulting services, we collect information necessary to deliver those services and manage the engagement, including information contained in signed service agreements, statements of work, or related correspondence.

Billing and invoicing
When we invoice you for services, we collect billing information including your name, company name, email address, and mailing address. We handle invoicing directly and do not collect or store payment card information on our systems.

Communications
We retain records of emails and other written communications between you and CreativeTeam.ai in connection with inquiries, engagements, or support.

Usage and log data
When you visit our website, we automatically collect standard log data including time of access, browser type, operating system, referring URLs, and IP address.

We use your personal data to:

• – Respond to inquiries and evaluate potential engagements
• – Deliver consulting services under a service agreement
• – Manage billing and invoicing
• – Send service-related communications necessary to your engagement
• – Contact you about services we offer that may be relevant to you, unless you opt out (see “How to Opt Out of Marketing Communications”)
• – Improve our website and services

We will not use your phone number to send commercial or marketing messages.

We retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy. We retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and policies.

Contact inquiry data is generally retained for a reasonable period following initial contact. Data collected in connection with an active client engagement is retained for the duration of that engagement and for a reasonable period afterward as required by law or legitimate business necessity. Usage and log data is generally retained for a shorter period unless needed to maintain the security or functionality of our website.

We will only share your personal data under the following circumstances:

• – With your consent, as part of delivering the services you have engaged us for.
• – With contractors and service providers we use to support our business operations, only to the extent necessary for those purposes.
• – With law enforcement or regulatory authorities, if we believe disclosure is reasonably necessary to comply with a law, regulation, valid legal process (such as a subpoena or warrant), or governmental request; to enforce our service agreements; or to protect the rights, property, or safety of CreativeTeam.ai, our team, our clients, or others. Where permitted by law, we will make reasonable efforts to notify you in advance.
• – In connection with a business transaction, such as a sale, merger, bankruptcy, or reorganization of CreativeTeam.ai. We will notify you if a different entity will receive your personal data, and the commitments in this Policy will apply to your data as transferred.

We do not sell or rent your personal data to any third parties for any purpose.

Non-personal data is data that cannot reasonably be linked back to you individually, or data that has been aggregated or de-identified. We may use and share non-personal, aggregated, or de-identified data for analytics, research, and to better understand trends in how our website is used.

If you no longer wish to receive marketing or promotional emails from us, you may opt out at any time by emailing privacy@creativeteam.ai with the subject line “Unsubscribe,” or by following the unsubscribe link in any marketing email we send. You will continue to receive service-related communications necessary to any active engagement.

Our website may use cookies, web beacons, and similar technologies to understand how visitors use our site, which areas and features are most visited, and to improve your experience. Cookies are small data files stored in your browser. Most browsers accept cookies by default. You can configure your browser to reject or remove cookies, though doing so may affect some functionality of our website.

We may use third-party analytics providers such as Google Analytics to monitor and analyze website usage. These providers may collect information about your visits to our website and other websites over time. To learn more about how Google Analytics collects and processes data, visit google.com/policies/privacy/partners.

We take reasonable precautions to protect your personal data from unauthorized access, loss, or misuse. No website or internet transmission is completely secure, and we cannot guarantee that breaches will never occur. In the event of a breach, we will take reasonable steps to investigate and, where required by law, notify affected individuals and applicable regulators.

You may request that we delete your personal data at any time by contacting us at privacy@creativeteam.ai. We will honor deletion requests to the extent we are not required by law or legitimate business necessity to retain certain records.

We honor Do Not Track signals sent by web browsers. When a Do Not Track mechanism is in place, we do not track your browsing activity across third-party websites. You can enable or disable Do Not Track through your browser’s preferences or settings.

Our website may contain links to third-party websites. Those websites have their own privacy policies, and we are not responsible for their practices or for any personal data you submit to them. Please review their policies before submitting any information.

Our services are not directed to minors under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at privacy@creativeteam.ai and we will take reasonable steps to remove that information from our systems.

Individuals located in the European Economic Area (EEA) have the following rights regarding their personal data:

• – The right to access your personal data
• – The right to correct or rectify inaccurate personal data
• – The right to restrict or object to processing of your personal data
• – The right to erasure of your personal data
• – The right to data portability
• – The right to lodge a complaint with the relevant supervisory authority

We rely on the following legal bases for processing your personal data:

• – Consent, for marketing or promotional communications
• – Contract performance, to deliver services you have engaged us for and to communicate with you in connection with those services
• – Legitimate interests, in operating our business and providing our services as described in this Policy
• – Legal obligation, where processing is required to comply with applicable law

To exercise any of these rights, contact us at privacy@creativeteam.ai. We may request additional information to verify your identity before responding.

We do not currently have a representative in the European Union for data protection matters pursuant to Article 27 of the General Data Protection Regulation. We will update this Policy once such a representative is appointed.

Under the California Online Privacy Protection Act (CalOPPA), we agree to the following:

• – Users can visit our website without creating an account
• – Our Privacy Policy link includes the word “Privacy” and is accessible from our website
• – Users will be notified of any material changes to this Privacy Policy
• – Users may request correction or deletion of their personal information by contacting us at privacy@creativeteam.ai

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to know what personal data we collect about you, to request deletion of that data, and to know that we will not discriminate against you for exercising these rights.

You may request:

• – Access — the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the purposes for which we collected it, and any third parties with whom we have shared it
• – Deletion — that we delete the personal information we hold about you, subject to any legal obligations that require us to retain it

To make a request, contact us at privacy@creativeteam.ai. We may ask you to verify your identity before processing your request. We will not sell or rent your personal data to any third party. You are the sole owner of your personal data and may request disclosure or deletion at any time.

If you have any questions about this Privacy Policy or wish to request access to, correction of, or deletion of your personal data, please contact us at privacy@creativeteam.ai.